Our Policy

Last modified: March 16, 2020

Here at 1010music, we are committed to offering you innovative ways to make music.  We are equally committed to only use your data in the manner requested by you and to restrict access to that data to only those who need it or who you choose to share it with in the case of the forum. Our website address is https://1010music.com and our forum’s address is https://forum.1010music.com.

By providing information to us or by using these sites, you agree to the terms of this privacy policy.

If you have any questions about this policy, use the Contact Us page to communicate with us via email.

What Personal Data We Collect and Why We Collect It

We collect data from you under the following circumstances:

  1. When you place an order
  2. When you Subscribe to our Newsletters
  3. When you use the Contact Us form
  4. When you join our forum to participate in community discussions
  5. As you browse our sites we gather website analytics
  6. As you use our sites we collect information for Security Logs

WooCommerce Order Processing

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site. Read more about cookies below.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for an undetermined amount of time for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Who on our team has access

Members of our team have access to the information you provide us to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example, we use PayPal to process payments and the United States Postal Service to ship the product to you. We use TaxJar to determine how much tax to collect. See below for more information about who we share our data with.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

MailPoet Newsletter & Emails

If you have subscribed to our newsletter or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

MailPoet creates and stores two cookies related to using WooCommerce and MailPoet together. Those cookies are:

Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from this website has acquired a click-through and a subsequent purchase in our WooCommerce store.

Cookie name: mailpoet_abandoned_cart_tracking
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track a user that has abandoned their cart in our WooCommerce store to then be able to send them an abandoned cart newsletter from MailPoet.

Note: User must be opted-in and a confirmed subscriber.

WP Mail Logging

When you use this site several actions (e.g. placing an order) trigger the dispatch of emails. They contain information about you associated with your email address. Which data are part of these emails depends on the action performed. These emails are stored and accessible to the site management as a log.

Contact Us

On the contact us page, you may enter your email address and a message to get in touch with us.  We will only use that information to respond to your inquiry and will not use it for marketing purposes.

Forum Participation

On the forum, you may choose to publicly share information.  Your User Name and your posts are shared publicly, along with any profile information you may choose to provide. The password, email and date of birth information you share with us during registration is used only to maintain your forum account or to include you in our newsletters, should you choose to subscribe to them.  We ask for your date of birth in order to require children under the age of 13 to get parental consent before posting. You can click on your user name at the top of the forum pages and select User Settings to see or to change the profile information you have entered on the forum. Our forum is hosted by vBulletin.

Website Analytics

As you browse our sites, Google analytics gathers information about your usage of the site. See Google’s privacy policy to understand how this data is used.

Security Logs

The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days.

This site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments) during their scan. For more details, please see Sucuri’s privacy policy.

Cookies

We use cookies to enhance your experience, to display customized content in accordance with your browser settings, and to help us better understand how you use our website.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How You Can Review or Correct Your Information

To review or correct your personal information, or to change your communication preferences, please use the Contact Us page to communicate with us via email.  If you have subscribed to any of our email newsletters, you may unsubscribe anytime by following the instructions in the newsletter. You may change your profile information on the Forum by clicking on your user name at the top of the forum pages and then clicking User Settings.

Who We Share Your Data With

We share your data with the third parties used for shipping your products, for processing your payment, for spam detection, to send newsletters, to send transaction emails and for web site analytics and security. Our website and forums are hosted by third parties. These parties are only allowed to use this information to perform the services requested.

What Rights You Have Over Your Data

If you have placed an order with us or have an account on the forum, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Media

Our forum allows users to upload images, sound recordings and videos. All uploaded files are publicly accessible.  If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

We also use Google Web Fonts to ensure a consistent user experience.

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

How Long We Retain Your Data

We retain your forum posts and orders for an indefinite amount of time.  If you want to remove your data, use the Contact Us form to communicate your preferences to us via email.

Security logs are retained for 60 days.

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